Refund policy
📄 RETURN & REFUND POLICY
Returns & Refunds
We want you to be satisfied with your purchase. Please review our return policy below.
❄️ Perishable Items (Non-Returnable)
Due to the nature of perishable products, we do not accept returns or exchanges on the following items:
- Sumalak
- Kazy and other sausages
- Refrigerated or cold-shipped products
These items are final sale and cannot be returned.
👉 If your order arrives damaged or spoiled, please contact us within 24 hours of delivery with photos, and we will review your case.
📦 Non-Perishable Items (14-Day Returns)
We accept returns on non-perishable items under the following conditions:
- Return request must be made within 14 days of delivery
- Items must be unused, unopened, and in original packaging
💰 Return Shipping Fee
- A $10 return shipping label fee will be deducted from your refund
- Original shipping charges are non-refundable
🔁 How to Request a Return
To start a return, please contact us at:
📧 TASHKENTFOODS@GMAIL.COM
Include:
- Order number
- Item(s) you wish to return
⚠️ Additional Notes
- We reserve the right to refuse returns that do not meet the above conditions
- Refunds are issued to the original payment method once the return is received and inspected